Privacy Policy

This website is operated by AMS E-commerce ("we", "us" or "our") and we value your privacy, committing to protect your personal data. This policy explains what information we collect, how we use it, with whom we share it, and your rights regarding your data.

1. Information We Collect
When you use our store, we may collect the following personal information:

  • Name, address, and contact details (email, phone number, etc.).
  • Payment details (credit card information, billing address, etc.).
  • Information about purchases and orders made.
  • Preferences and interests shared with us.
  • Data provided through interactions with customer service, surveys, or promotions.
  • IP address and browser details for technical purposes.

2. How We Use Your Data
We use your data to:

  • Process and complete transactions, including verifying credit card information.
  • Provide customer support and manage returns.
  • Personalize and improve your shopping experience.
  • Inform you about offers, promotions, and newsletters (if you have given consent).
  • Conduct research to optimize our services.
  • Comply with legal obligations and enforce our policies.

3. Cookies and Analytics
Cookies: We use cookies to analyze website usage, improve our services, and optimize your experience. These text files help track user behavior on our site.

Disabling Cookies: Most browsers accept cookies by default, but you can disable them in your browser settings. Please note that disabling cookies may affect the functionality of our website.

We use a cookie banner on our site to inform visitors about cookie use and obtain their consent.

4. Sharing Your Data
We will not sell, rent, or share your personal data for commercial purposes. However, we may share it with trusted third-party providers, such as payment processors, couriers, and IT service providers. These parties are contractually obligated to protect your data.
We may also disclose your data if required by law or in case of violation of our Terms of Service.

5. Your Rights
You have the right to:

  • Access the personal data we hold about you.
  • Correct or update your information.
  • Withdraw consent to the processing of your data at any time.
  • Object to certain uses of your data, such as direct marketing.
  • Request deletion or restriction of your data in certain circumstances.

To exercise your rights, contact us at support@eternza.com.

6. Third-Party Services
Some third-party providers, such as payment gateways, have their own privacy policies regarding the information we must share with them. We recommend reviewing their policies to understand how your data is handled.
Your data may be subject to the laws of the country where the third-party provider operates. Once you leave our website or are redirected to a third-party site, this policy no longer applies.

Business Information

Eternza is operated by AMS E-commerce, a company based in the Netherlands.

Company number: 92768547

DUNS: 965392706

VAT: NL004975423B55

Address:
Aadijk 35a
7602 PP Almelo
Netherlands

Support email: support@eternza.com

Phone: +3197010209652

Customer service hours:
Monday to Friday: 9:00 AM - 6:00 PM