Shipping Information

Key Information

• Order cutoff time: 4:00 PM

• Order processing: 1–2 business days (Monday–Friday)

• Shipping times: 5–7 business days (Monday–Friday)

• Free shipping: available for all orders to the countries listed below

Shipping Countries

We currently ship to the following countries:

Canada, Czech Republic, Denmark, France, Greece, Hungary, Ireland, Italy, Norway, Poland, Romania, Slovakia, South Africa, Spain, Switzerland, United Kingdom, and United States.

Shipping Procedure

After placing your order, you will receive a confirmation email indicating the start of processing. Processing usually takes 1–2 business days (Monday–Friday). Once completed, your order will be shipped and you will receive an email with tracking details.

Shipping times are approximately 5–7 business days (Monday–Friday), depending on the destination country.

We are pleased to offer free shipping to all the destinations listed above.

Delays

You should receive your order within 6–9 business days (Monday–Friday), depending on your location. If your order has not arrived within this period, don’t worry: delays can occur due to peak seasons, holidays, weather conditions, customs procedures, or other unforeseen circumstances.

We kindly ask you to wait an additional 3 business days (Monday–Friday) before contacting us. If your order has not yet arrived, please write to us at support@eternza.com, and we will check the situation.

Business Information

Eternza is operated by AMS E-commerce, a company based in the Netherlands.

Company Number: 92768547

DUNS: 965392706

VAT: NL004975423B55

Address:
Aadijk 35a
7602 PP Almelo
Netherlands

Support Email: support@eternza.com

Phone: +3197010209652

Customer Service Hours:
Monday to Friday: 9:00 AM - 6:00 PM